Streamlining Information Sharing with Talkspirit: SantéCité's Story

Streamlining the exchange of information and documents, improving internal communication, developing interactions within professional groups… These are exactly the challenges that the clinic group SantéCité has been able to address with Talkspirit. Deployed in 2019, the enterprise social network Talkspirit now plays a key role within the group.

One year after joining the group, Bénédicte Le Mouel, Deputy General Manager, reflects on the rollout of Talkspirit, existing use cases, and the benefits employees gain from it.

Founded in 2012 and chaired by Stéphan de Butler d'Ormond, SantéCité is a cooperative group of healthcare establishments whose mission is to federate private, independent clinics spread across the entire French territory.

Key figures :

• 120 clinics
• 2 million patients
• 30,000 salaried employees, including 500 doctors
• 50 shareholders

A drive to streamline exchanges and reduce emails

"Just under a year ago, the platform had 46 users. It was mainly used as a communication tool among clinic directors.

Then, gradually, we decided to scale it up, using it both to share information and documents among managers, and to run our professional groups. Today, Talkspirit brings together 250 employees, roughly 2 managers per establishment", says Bénédicte Le Mouel, Deputy General Manager. These managers then pass information on to all employees at each clinic.

"Previously, all information was sent by email to generic addresses, which required heavy internal maintenance: we constantly had to update the addresses of departing staff and add those of new arrivals. It was a nightmare!

Today, it's much simpler: I share all information and documents related to professional groups on Talkspirit, without going through email. And when a colleague asks me for information, I systematically direct them to the internal social network. That way, everyone gradually builds the reflex."

Read also: How Agence Bergamote cut its emails by 95% and boosted productivity with Talkspirit

Groups: a core component of the platform

"To facilitate exchanges among managers, we created four types of groups on Talkspirit:

• A general group, for broadcasting information to all users. We use it to share press releases and the president's monthly newsletter.

• Several professional groups, which I manage myself. These include a group for quality assurance managers, a group for HR managers, a group for directors, and a group for IT directors.

• Thematic groups on topics under active discussion, such as CSR.

• Action-specific groups: procurement and medical research."

Simplified information sharing and upward reporting

"Beyond groups, we regularly use the drive and posts to share "cold" information and documents, such as internal regulations or procedures. On the professional groups, I also share meeting minutes and presentation slides from video conference meetings", explains Bénédicte Le Mouel. This way, everyone can access all relevant documents in one place.

Read also: Streamlining information flow with Talkspirit: the story of Gîtes de France

"I also use the events feature to organize meetings, and polls to gather post-meeting feedback from employees. This helps generate interactions and encourage feedback."

Time savings and smoother exchanges

"For me, the main strength of Talkspirit lies in its ability to eliminate email-based information exchange. It saves real time every day: for internal communication, meeting organization, and community management.

Now, all information is centralized on this single channel, bypassing email entirely.

Read also: Centralizing exchanges within an international group: the Relaytion story

And thanks to the directory and chat, everyone can reach the right person directly, which streamlines exchanges."

Talkspirit's take on SantéCité

Streamlining internal communication and centralizing information exchanges is a key priority within healthcare establishments. To meet this challenge, SantéCité chose an intuitive, easy-to-use tool that allows them to facilitate access to key information and documents, and to energize exchanges within professional groups.

Read also: Collaboration in the healthcare sector: a vital challenge

With Talkspirit, no more endless email threads, and no more constant updating of distribution lists. At SantéCité, clinic managers can access internal information, share it, and interact with colleagues directly on the platform. Thanks to this time savings, they are more effective in their work and can focus on higher-value tasks.