Client Testimonial: ten23 health’s Story with Holaspirit

ten23 health is the human-centric and sustainable strategic partner of choice for the pharmaceutical industry and biotech start-ups. With the help of Holaspirit they have managed to bring transparency within their organization and teams. We catch up with Mara Willa, External Communication & Marketing at ten23 health and shares what it’s like working in such an organization. 

If you don't know, ten23 health® is the human-centric and sustainable strategic partner of choice for the pharmaceutical industry and biotech start-ups: they develop, manufacture, and test tomorrow’s sterile medicines. They support clients in developing differentiated, stable, usable, and safe injectable treatment options for patients. ten23 health combines the latest scientific findings with proven and tested world-class industry and regulatory expertise to forge new paths for supporting their clients.

“We provide our innovative services in a fair and sustainable manner, respecting people and the future of our planet. We develop analytical methods and stable formulations (compositions), support the selection of appropriate primary packaging and devices, and develop reproducible manufacturing processes,” Adds Willa. 

Another core competence is high-precision manufacturing of complex sterile drugs into vials, syringes and cartridges. “With our daily commitment, we make a valuable contribution to improving the quality of life of the patients concerned,” states Mara.

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What working methodology do you practice with Holaspirit?

We work based on a loop approach, holacracy-inspired new work approach. We work tension-based, in circles and roles, and believe in everybody to grow based on his/her/they strengths. We want to avoid traditional hierarchical structures, bureaucracy and old-school management. One of our values is “transparency by default.” 

Mara describes what is like working at ten23 health, she adds: “We have a fast-paced and complex environment, where we need a lot of communication and this can be only achieved by a strong team. The “Holaspirit” system allows us to have an adequate reflection of the team’s setup (roles, circles), with clear accountabilities, with documented and open meeting minutes.”

She adds that the system allows roles, accountabilities and minutes to be available for the whole team which supports and promotes transparency at the heart of what they do. It also allows the team to work tension-based, and to continuously evolve the organization and roles based on their governance processes.

Some of the challenges that they were facing was lack of information finding. Holaspirit was present from day one at their Basel headquarters, however at their Visp facility, “the feedback has been that people were working in silos, only key people were involved and for the team it’s difficult to get all the information.” And what really led them to opt for Holaspirit? “the Holaspirit system seemed affordable, appropriate, tailorable and open to feedback and improvements,” add Mara. 

What features from our tool helped to the success of solving old issues within the organization?

Any discussion on accountabilities or responsibilities that may occur “offline” in traditional organizations, are easily manageable by tension-driven Governance meetings. The Holaspirit system allows very easy access to a clear process on how to assess and/or discuss changes to accountabilities. It also provides transparency (e.g., meeting minutes). It is also key for  everyone to make contributions from He/she/they. 

What are the most common Holaspirit features used by your team and on a weekly-basis how often do you use them?

We use the platform on a daily basis, we schedule our tactical meetings there and we also define and adapt all roles there. Everybody in the organization uses it.

We use most/all features, roles, circles, tactical, governance and focus meetings. We use OKRs, of course, individuals in the organization are on different points of the learning curve.

“Personally, I was most impressed with the ability to provide input and suggestions to a Holaspirit colleague, and her then taking on these suggestions into a new product version. Being able to make an impact on further improving the product as being a user is great,” Adds Mara. 

Can you tell us about your transformation journey with Holaspirit and was it done alone or with help of a coach?

‍We had an external coach (a co-Diver with the Loop approach) who helped us to understand the platform and also to adapt and use the new work style, whilst we set up the organization. Holaspirit is also part of our onboarding training.

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Do you wish to try Holaspirit, set up a call with us and tell us about your projects.

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