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Connecting 160 staff, from the office to the field
"With Talkspirit, information flows faster, more easily, and more freely. It lets people from different departments and hierarchical levels talk to each other, and strengthens cohesion between staff." — Michel Gueit, Director of Digital Innovation and IT, Venelles Town Hall
Connecting 160 staff, from the office to the field
A town betting on digital
Venelles is a town of 8,600 residents north of Aix-en-Provence (Bouches-du-Rhône). Its town hall has 160 staff spread across several sites — roughly half in offices, the rest in the field. Its goal: modernise ways of working by embracing digital and collaborative tools.
Moving beyond all-email, all-phone
Until late 2019, the town hall communicated almost exclusively by email and phone. Two problems.
Information doesn't reach everyone
Emails, texts, calls, free messaging apps: communication between departments got lost across channels.
Information doesn't reach everyone
Emails, texts, calls, free messaging apps: communication between departments got lost across channels.
Information doesn't reach everyone
Emails, texts, calls, free messaging apps: communication between departments got lost across channels.
Driven by leadership, accelerated by lockdown
Why Talkspirit: ease of use and quick onboarding, a 100% French DNA with hosting in France (data security), and the ability to fold customer requests into the roadmap.
A launch backed by the CAO
Talkspirit is deployed alongside other collaborative tools, with strong backing from the chief administrative officer — a driver of adoption.
Lockdown speeds everything up
Mandatory remote work makes Talkspirit the tool that unites staff and maintains team cohesion remotely.
All information on the platform
Monthly internal newsletter, town events, HR information, best practices: everything runs through the feed and topic groups, findable via search. No more emails all day long.
Groups that keep the network alive
"The Coffee Machine" for chatting about anything, "Town Hall Cooking Pot" for sharing recipes, "A Day, A Flower" where the head of green spaces posts a daily riddle and rewards winners. A friendly atmosphere that strengthens ties.
Fewer emails, more connection
What the internal social network changed at the town hall.
Internal volume sharply reduced
All information now goes through the platform: staff save time, and inboxes empty out.
All information now goes through the platform: staff save time, and inboxes empty out.
Real-time exchanges
Chat connects the office, remote work, and the field: instant feedback, surveys, live answers — "much faster than an email or a text."
Chat connects the office, remote work, and the field: instant feedback, surveys, live answers — "much faster than an email or a text."
Staff brought together
Successful informal groups and a feedback culture: online camaraderie strengthens ties between departments and hierarchical levels.
Successful informal groups and a feedback culture: online camaraderie strengthens ties between departments and hierarchical levels.
Every department gets seen
Posts showcase staff's work and help everyone understand what other departments do — exchanges flow more freely.
Posts showcase staff's work and help everyone understand what other departments do — exchanges flow more freely.
We showed the auditors what we were already doing every day in Talkspirit. Living governance wasn't a side project: it was built into the way we work.
Thanks to the organisational map built in Talkspirit, everyone knows who does what and what their responsibilities are. This transparency helps each person better understand the direction the company is taking, and lets us align our efforts to fulfil our purpose.
Talkspirit played a key role in clarifying roles, responsibilities and cross-team collaboration within our hierarchical organisation. [...] The tool has also transformed the way we run our meetings. In the past, our meetings were often unproductive. Today, they are better structured, roles are clearly defined and decision-making is far more efficient.
Having a strong intention to change wasn't enough. We needed a tool capable of supporting the practical workings of this new organisational approach.
Organisational clarity and agility allow everyone to fully apply their skills and reach their full potential. It gives people wings. And every organisation needs that.
Adopting Holacracy has helped us gain autonomy and clarity. Employees know what's expected of them, so they can make decisions without constantly seeking everyone's approval. [...] The result: our trust index now stands at 89 out of 100!
In the past, we would have managed with emails, but the documents would have ended up scattered all over the place. With Talkspirit, we share files directly in an organised, structured and centralised way. The latest updates are gathered in a single place, so we can discuss them in real time and act as quickly as possible.
Talkspirit brings us closer to our teams, fuels collective intelligence and makes day-to-day information sharing far smoother.
Pooling our strengths makes each of us stronger. Within our network of SMEs, Talkspirit is an essential driver of transformation and agility.
Talkspirit allows every employee to fully unlock their talents. If someone has skills in several areas, they can take on different roles without being boxed into a single job description. This flexibility in roles also strengthens our agility — an essential asset in today's VUCA world (Volatile, Uncertain, Complex, Ambiguous).
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