Squad is an expert consulting agency in Cybersecurity, Virtual Infrastructure (cloud) and Digital Transformation. With 6 branches in France (Paris, Sophia-Antipolis, Aix en Provence, Toulouse, Nantes, Rennes and Lyon) and 1 in Adelaide (Australia), Squad has nearly 500 employees. Most of them are consultants, working on projects at their clients' premises.
This very fragmented configuration motivated the Management to use talkspirit to group all its communication on an internal tool, where all the consultants could meet and exchange ideas. The talkspirit solution has clearly established itself in relation to the agency's DNA, which is very proximity oriented and driven by a "tribal" climate. talkspirit reinforces this culture of mutual support and acts as an accessible "water point" for all employees who want to keep up to date with the latest news from the company and each agency. More than 82% of employees connect to it daily.
Benefits identified by Squad
This is the decisive advantage highlighted by Eric Guillerm, CEO Squad. Indeed, talkspirit makes it easier for employees to share their questions; whether they are technical questions (that they are asking each other) or everyday questions (related to Finance, HR, etc.). Thanks to talkspirit, everyone gets answers faster from peers or the organisation, and gains in terms of productivity. For the Management, it is therefore a way of keeping a watchful eye on internal difficulties, and the opportunity to ask employees for feedback in real time. Obviously valuable time saving!
A strengthened "tribal" DNA
With 7 geographical locations and remote consultants (because they are implementing projects at their clients’ sites), communication at Squad could be complicated to organize. However, not at all! Talkspirit makes it possible to centralise information and bring all employees together in one place, wherever they are, and enriches Squad's "tribal" culture. The network offers all Squad consultants the opportunity to share their information intelligence and news. talkspirit plays the role of a "water point" where everyone can come, exchange and “drink” contents, news from agencies, or the latest trends in cybersecurity.
More responsiveness to clients' needs
Squad often confronted with urgent needs from its clients, with the need to mobilize specific expertise, in a specific geographical location, often within a very tight deadline. In this context, talkspirit allows Squad managers to be responsive and efficient: as soon as a client need is identified, the manager identifies the consultant with the required skills via the talkspirit directory, instantly checks his availability and mobility via the chat, in order to be able to assign staff to the project in record time. Offering consultants, the right project at the right time on the one hand, and responding quickly to clients’ needs on the other is one of the best things that talkspirit can do. A major asset for Squad, in a very competitive consulting market!
It takes the “temperature” of the agency so to speak in a few seconds, and is constantly updated with the relevant news of the moment.
To enable employees exchange and help each other, organize events and schedule meetings.
To keep an eye on current events and the latest trends on each subject of expertise (cybersecurity,cloud and digital transformation)
- “Having a social network that is 100% internal has an advantage: we are home, it is our playground, so it is the ideal place to cultivate exchanges.”
- Hadrien Lavielle, Communications manager
- “Talkspirit helps us to be extremely responsive and to be able to offer consultants the right project at the right time.”
- Mathias Kebers, Resource Manager
- “Employees notice that it shortens distances and reduces the hierarchy levels, and that they can freely address whoever they want, whenever they want.”
- Eric Guillerm, CEO